Terms of service

Terms of Service

This website is operated by MORANO. Throughout the site, the terms “we”, “us” and “our” refer to MORANO. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

1. General Conditions

By using our website, you confirm that:

You are at least 18 years old or using the website under parental supervision
You will not use our products for any illegal or unauthorized purpose
You will not violate any laws applicable in India

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Pricing

All products listed are subject to availability
We reserve the right to modify or discontinue products without notice
Prices are subject to change without prior notice

We make every effort to display product details accurately; however, slight variations in packaging or presentation may occur.

3. Orders & Acceptance

Placing an order does not guarantee acceptance
We reserve the right to cancel or refuse any order at our discretion
Orders may be cancelled due to:
- Suspected fraud
- Incorrect pricing or product information
- Unverified Cash on Delivery (COD) orders

4. Cash on Delivery (COD) Terms

COD orders may require confirmation via call or WhatsApp
We reserve the right to cancel unconfirmed COD orders

If a customer refuses to accept a COD order without valid reason:

The customer may be restricted from placing future COD orders
Future purchases may be allowed only on a prepaid basis

5. Payments

We accept both prepaid and Cash on Delivery (COD) orders.

For prepaid transactions:

Payments are processed securely via third-party payment gateways
We do not store your card or payment details

6. Shipping & Delivery

Orders are processed within a reasonable timeframe
Delivery timelines may vary depending on location and courier partners
MORANO is not liable for delays caused by courier services or unforeseen circumstances

7. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy.

Returns are accepted only for damaged, defective, or incorrect products
A valid unboxing video is mandatory for claims

8. Intellectual Property

All content on this website, including:

Logos
Product names
Images
Text

is the property of MORANO and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

MORANO shall not be liable for:

Any indirect, incidental, or consequential damages
Allergic reactions or sensitivities to fragrance ingredients

Customers are advised to review product details before use.

10. User Conduct

You agree not to:

Use the website for fraudulent purposes
Interfere with website security or operations
Provide false or misleading information

Violation of these terms may result in account suspension or legal action.

11. Third-Party Services

We may use third-party services (payment gateways, shipping partners, etc.). We are not responsible for their policies or actions.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of appropriate courts in India.